"Create
a Bidding Frenzy and Sell More Product
Through the Giant Online Auction Sites!"
What's
all the hype about online auctions? Why are we hearing so much
about them? Are they really profitable? And HOW CAN YOU GET INVOLVED?

Online
auctions have effectively created a giant virtual marketplace
where people can gather to buy, sell, trade, and check out the
goods of the day; they're enormously popular, high-traffic venues
where start-ups and auctioneers alike can begin selling product
almost immediately, with...
-
No overhead or upfront costs
- No sales staff or distributors
- No web site of your own
- No initial investment (you'll pay between 2% and
5% of your final sale price to the auction site)
In
this massive marketplace that will generate an estimated $48.5
billion in sales by 2006 (Forrester Research), the auction site
that rules the game is eBay (http://www.ebay.com).
According
to Neilson Ratings, eBay is among the top ten most-trafficked
of all sites on the Internet -- and with three million items listed
in 3,000 categories and 1.5 billion page views per month, this
is not hard to believe.
eBay
leads the online auction industry with over 60% market share,
while its closest competitor, Yahoo! Auctions (http://auctions.yahoo.com
), is only half its size, and Amazon.com Auctions (http://www.amazon.com/auctions
) follows at a distant third.
The
amount of traffic that these sites attract make online auctions
an ideal place to capitalize on readily available, widespread
exposure. However, I must warn you -- the competition is fierce
in popular categories, and your product can easily get lost among
the hundreds of listings.
So
whether you're selling a knick-knack or two or becoming a full-time
baseball card dealer, there are a number of things you MUST do
to harness the volumes of traffic heading your way and GENERATE
THE HIGHEST PROFITS POSSIBLE.
That's
why I've created an eight-step game plan for selling products
through online auctions to help you make the most of this potentially
valuable marketing medium...
=========================
STEP #1: SELECT YOUR SITE
=========================
First
of all, you have to think about which online auction site you
want to use. eBay is the obvious choice because of its reputation
and the amount of traffic it receives.
But
different auction sites tend to cater to different markets. For
example, eBay has 25,000 laptops for sale but almost no birdfeeders,
while Amazon has 750 birdfeeders but only a handful of laptops.
Amazon
has the reputation of being a bit less user-friendly, but if you're
selling a birdfeeder-related product, you may find an established
market here. On the other hand, you might have better luck selling
your item on an auction site that has less direct competition
-- your best bet is to test both.
To
determine which site is best for your product, check out the top
three or four in your field -- look at specialized auction sites
as well as the big ones. There are hundreds of specialized online
auctions that cover the spectrum from antique books to business
liquidations.
Check
out item quantities and bid lists to see how much demand there
is for your product. While you're there, you might even want to
try bidding on a few items to get a feel for the process and the
competition involved. (But don't ever bid on an item that you
don't plan to buy!)

===========================
STEP #2: PICK YOUR PRODUCTS
===========================
Are
you going to sell unique, one-of-a-kind products item by item?
Or do you have a product you can sell in quantity? Is there a
demand for your product? (This is less of an issue for one-of-a-kind
items.) What kind of profit margin do you expect to be making?
(This can determine whether or not you'll have to sell in quantity.)
In
the world of online auctions, niche markets are responsible for
43% of total sales. Not bad, hey? But don't disregard the remaining
57% generalist market share! Bottom line: you can make money with
both.
Collectibles
are the best-selling items at auction sites, with computer hardware
and event tickets in second place, and toys and books hovering
around third.
But
while popular items may be easy for you to sell, you could also
make a killing on a unique item with a HIGH PROFIT MARGIN. People
are making money hand over fist from specialty items like cigars
and lobster -- that are shipped by mail!
"Fad
items" are where you can really cash in quickly. Remember the
Beanie Baby phenomenon? People went nuts and bid literally thousands
of dollars on them!
It would be difficult to build a web site and try to generate
traffic around a fad item -- by the time you were done, the fad
might already be old news! But auction sites give you an INSTANT
AUDIENCE AT A LOW COST, so if you spot a trend, you can hop on
the wagon as quickly as possible.
================================
STEP #3: LOOK AT LISTING OPTIONS
================================
The
next thing you need to think about is HOW you'll sell your product.
Auction sites typically offer a variety of listing options for
you to choose from, including:
-
REGULAR LISTINGS: A regular listing is just that -- you pick
your category and your product gets listed in it. While this
is the most common (and really the least effective) way to list
your product, you should DEFINITELY start with this option.
You'll want to see how your product does before you decide to
spend money on featured listings.
-
RESERVE PRICE AUCTIONS: If you place a "reserved price" on your
item, it means that you have specified the amount at which it
should sell. This is done to prevent "auction sniping," which
happens when bidders lay low until the very last moment, then
grab your item without starting a bidding competition.
Reserved Price Auctions can be to your benefit, but they may
discourage bidders who are looking for the best deal.
- DUTCH
AUCTIONS: Also known as "English Auctions," these are one of
the best ways for people selling in quantity to place their
products, because you can list multiple identical items at once
in each auction.
However, on eBay you must have a "feedback rating" (see Step
#6) of 50+ and you must have been registered for more than 60
days before you can choose this option.
-
FEATURED ITEMS: In most of the larger auction sites, you can
get your item rotated through the site's homepage as well as
listed in the "featured items" section for about $20. For about
$15, you can have your item appear in your category's "featured
items" section, or simply at the top of the list.
You can also have your photos displayed in a gallery for only
about 25 cents, or featured as a large photo at the top of a
gallery for about $20.
You
also have the choice of listing for 3, 5, 7, or 10 days -- and,
of course, you always have the option to re- list at the end of
this time. The standard option is a 7-day listing with an automatic
re-listing for a specified period of time.
=============================
STEP #4: CHOOSE YOUR CATEGORY
=============================
Explore
the product categories on the various auction sites to broaden
your perspective of what goes where -- you definitely want to
be specific, but you don't want to limit yourself. While you are
doing this, check out the competition in different categories
and have a look at how much bidding is going on.
The
very best way to decide which category your product should be
listed under is to do a search on similar and related products,
determine which ones sell best, and see which categories they
are in. You will usually be able to pick one main category and
one sub-category -- use this method for both.
Check
to see how easily your product can be found using the site's search
tools before you settle on a category.
Whatever
you do, do NOT try to gain more exposure by placing your product
in unrelated categories. Your online auction site will probably
close your account if you do.
=======================
STEP #5: CREATE YOUR AD
=======================
Once
you've decided how and where to list your product, you need to
turn your attention toward selling it... And that means you need
excellent advertising!
Think
about your target market -- who's going to buy your product, and,
perhaps more importantly, WHY. You need to GRAB THEIR ATTENTION
AND MOTIVATE THEM TO BUY FROM YOU.
How? Well, first you need a very good title. It's really important
that you're specific: instead of saying "Doll" in your title,
say "Two-foot-tall dancing Elvis doll." Don't assume that your
bidders will understand you -- make everything as clear as possible
for them.
And
make it as exciting as possible. You'll probably have to pay a
bit more for special formatting like bolding or highlighting (one
to two dollars), but these can be a good way to grab the attention
of potential buyers.
Use
exciting and convincing words that draw the buyer to your item:
"Unique two-foot-tall dancing Elvis doll -- Collector's Edition."
The
same techniques apply to your product description. Expand as much
as possible on your product -- obviously, there's only so much
you can say about a baseball bat, but what if it's an original
1915 Louisville Slugger used by Babe Ruth himself in warm up?
Try
to create a story around your product, even if it's just how amazing
you personally think it is (in which case you will have to come
across as likeable and convincing yourself!). Include specific
motivations for buying your product: "Be like Babe Ruth!" or "Impress
your friends with your dancing Elvis!"
Think
about other ways you can motivate your bidders -- can you provide
solid guarantees, free shipping, or bonus products? Tell them
what you have to offer!
And
don't forget about photos! People don't want to buy what they
can't see... and on average, they'll pay at least 10% more for
an item that is accompanied by a photo.
IMPORTANT NOTE: Make certain that you are NEVER dishonest in your
product descriptions, because you'll never have any repeat buyers...
and you'll get kicked off the auction site!
========================
STEP #6: ESTABLISH TRUST
========================
The
best way to establish yourself as a trustworthy, reliable seller
in an online auction is by having a good feedback rating. A feedback
rating is a listing of customer comments, rated as positive (+1),
neutral (0), or negative (-1).
If
you are not trustworthy, your feedback rating will warn other
buyers to stay away from you. If you have a positive rating, you
can increase your sales by as much as 7-9% (and this number will
steadily increase as the feedback rating system catches on).
Ask
for feedback from your buyers whenever possible -- most auction
sites make it easy for buyers to rate and offer comments on your
service. Not only do you want to build a positive rating; you
also want to show a large number of responses in order to establish
yourself as an experienced seller. Don't worry, though -- people
don't usually shy away from newbies.
To
ensure that you get a good feedback rating, make sure you always...
-
List shipping costs (or additional costs) up front
-
Deliver
your product right away
-
Deliver
EXACTLY what you've advertised
-
Answer
buyers' questions immediately
...
And always, ALWAYS follow up with great customer service. 
=====================
STEP #7: GET EXPOSURE
=====================
You've
put all this time and effort into creating a great ad for the auction
site, so use it to your advantage! Draw more traffic to your own
web site by posting banners or links to your site on your ad.
(Be
careful, however, that you aren't using the ad primarily as a means
of redirecting traffic -- this is called a "signpost" and will get
you kicked off the auction site.)
Unfortunately,
while eBay will allow you to link directly from your ad to other
items that you are selling on eBay, you can no longer post links
to your homepage on your ad. However, you can still link to your
site from your eBay "About Me" page -- so be sure to take advantage
of this option!
And
get that ad out there! There's no reason why you can't use the same
ad to promote your product elsewhere, via e-mail or by posting it
on someone else's site or in their newsletter -- you can include
a link to the URL that your auction site will create for you. The
more exposure you get, the better.
Most
important is that you keep a list of all your buyers and e-mail
them "thanks for purchasing" messages, new offers, complementary
product information, or newsletters on a regular basis.
Your
best customers are your repeat customers -- they will be responsible
for 80% of your sales! Once you get your name out there, you'll
do nothing but profit by keeping it out there.
IMPORTANT
NOTE: Some sites will let you link to a shopping cart or order form
on your own web site to complete the transaction, but eBay will
not. If you have this option, it is a great way to steer buyers
toward other products on your site once they've completed the initial
transaction.
==============
STEP #8: TEST!
==============
You
should always be testing and tweaking your auction listings -- even
if they're really good, you may discover that one or two simple
changes dramatically increase your sales! Start by doing regular
listings on two or three different auction sites, and, changing
only one element at a time, test the following:
a)
AD COPY & PHOTOS: Tweak your copy continually until it is the most
compelling, most descriptive it can be. Test the ad a few times
with changes and track the responses you get.
b)
PRICING: If you're not on eBay, try raising your reserved price
or initial bidding price just a little. You can get away with this
on other sites because there will be less bidding competition driving
up your final price.
You
will almost always get a higher price by staying in until the very
end, allowing the last-minute bidders to fight it out, so you should
never pull out of your auction early. You could also try N/R listings
(No Reserved Price), which may attract enough interest to start
a bidding war.
You'll
have to get a feel for what prices will attract the most bidders
to your products. Sometimes starting high can increase the perceived
value of your product; other times starting low will attract more
bidders and drive up the final price as a result. It really depends
on your product, your market, and your understanding of both.
Remember
that buyers in online auctions are generally looking for low prices
and good deals.
c)
TIMING: Your ad will get the most attention the first day it is
posted and a few hours before the auction ends; weekend afternoons
are the busiest overall. But think about your target market -- if
you are marketing to housewives, you'll get the best response on
weekday mornings; working families will respond in the evenings.
Experiment to see which times work best for your product.
d)
DIFFERENT PRODUCTS: Once you've got the system down, you might as
well branch out! Try different products and don't be afraid to get
creative -- whatever you come up with, there is bound to be something
more bizarre that is selling in large quantities online!
Once
you've settled on the combination that works best, try out different
auctioning options (Featured if your sales warrant it; Dutch if
you have multiple products) to see which will sell more product
at higher winning bids.
eBay
reports that as many as 70% of the items listed for auction on their
site result in winning bids (i.e., sales), so if you are below or
close to this percentage, keep working on it -- with these tips
under your belt, you can do much better!
==========
RESOURCES:
==========
-
http://www.online-auctions.net
is a directory of online auction sites and an auction meta search
engine.
-
http://www.auctionwatch.com
provides software for businesses in online marketplaces, including
inventory management, listing services, automated checkout, and
tracking.
-
http://www.collectingchannel.com
offers a variety of resources for sellers in online auctions, including
price guides and an appraisal service (you pay $19.95 and an appraiser
will look at photos of your antiques and heirlooms).
-
http://www.dovebid.com
and http://www.bliquid.com
are examples of business-to-business style marketplaces.
===============
FINAL THOUGHTS:
===============
Your
ability to set prices that attract bidders, write compelling ads,
choose the best categories that draw the most potential bidders,
and ensure that your auction closes with the highest profit margin
will have a dramatic impact on your success in the competitive arena
of online auctions. Whether you're looking to:
-
Cash in on a fad
- Start
an Internet business without a web site
- Harness
the traffic these sites get as another profit channel for your
existing web site, or
- Get
rid of some extra stock quickly
...
you need to pay careful attention to the strategies I've highlighted
in this article if you want to guarantee that your listing doesn't
get lost in the crowd.
If
you don't have a product to sell, but have specialized knowledge
of a particular market or industry, then you may even want to consider
becoming an auction regular who monitors products in your field,
looking for exceptional deals that give you opportunities to buy
low and resell at higher prices.
Of
course, there are risks involved in doing this sort of thing, so
it's not recommended unless you have an excellent command of both
your industry AND Internet marketing.
Because
no matter WHAT you're selling, and despite all the "hype" you've
probably seen about how easy it is to "cash in" with Internet auctions,
the fact is, this is a business like any other! You need to educate
yourself and test the waters carefully before diving in if you plan
to be successful.
People
DO make millions with the online auctions... so it's not unreasonable
to think you can profit, too. Just proceed with caution! And market
smart!
ABOUT THE AUTHOR: Corey Rudl is the owner of four highly successful
online businesses that attract more than 6 million visitors and generate
over $5.2 million each year. He is also the author of the #1 best-selling
Internet Marketing
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